Managed IT for organizations that can't afford downtime
NetDesk Plus keeps your network, servers, and endpoints monitored, patched, and supported — with response targets you can hold us to.
Transparent IT, run properly
NetDesk Plus is the managed IT services brand of Thompson Hall Digital Inc., a Nova Scotia technology partner. We help organizations run secure, reliable IT without building it all in-house.
We layer security, monitoring, and hands-on support so that a single failure never becomes an outage — and so your team always knows who owns an issue and when it will be resolved.
What we manage
Network Security
A defense-in-depth approach: managed firewalls, VPN secured with two-factor authentication, intrusion prevention, and DNS & web content filtering keep your network protected on every layer.
Infrastructure Management
24/7 monitoring and alerting, backup & restore, server, cloud, LAN/WAN management, and IP telephony — your infrastructure kept reliable, current, and ready.
Endpoint Management
In-office workstations and mobile devices kept patched, secured, and fully supported by our helpdesk, so your team stays productive wherever they work.
Strategic Planning
A virtual CIO at your side: capacity planning, business continuity design and testing, emerging-technology research, and procurement assistance that keeps IT aligned with your goals.
Why NetDesk Plus
Dedicated Desktops
Always-on, dedicated workspaces — not shared resources fighting for capacity.
2FA Everywhere
Multi-factor authentication on remote VPN and desktop access by default.
VIP Support
Priority handling for your key people, with evening and weekend support included.
Support you can hold us to
Every issue gets a priority, a response target, and an escalation target. Published, not negotiated after the fact.
| Priority | Issue | Response | Escalation |
|---|---|---|---|
| 1 | Service unavailable (all users/functions) | 30 min | 45 min |
| 2 | Significant degradation (many users / critical functions) | 2 hrs | 1 hr |
| 3 | Limited degradation (some users; work continues) | 4 hrs | 2 hrs |
| 4 | Small degradation (one user; work continues) | 8 hrs | 4 hrs |
Local, and invested
We are local to Nova Scotia and invested in our clients' success: aligning IT with your business goals, planning ahead, and being there when it matters.
About NetDesk PlusTalk to us
Tell us what you are running today. We will tell you honestly what we would change, and what we would leave alone.
Get in touch